If you get a letter in the mail from West Region OPP, it’s not what you think.
An invitation is being mailed to select households asking recipients to participate in a community satisfaction survey.
The survey invitation letter provides a web address and unique code for completing the survey online. The letter will also provide potential respondents with a toll-free 1-800 number if they wish to complete the survey over the phone with an interviewer.
Some selected households may receive calls from the survey vendor to collect feedback.
The online survey takes about 10 minutes to complete and participation is strictly voluntary.
Questions deal with community security, perceptions of crime and youth issues in the community, OPP presence in the community, service delivery and even how the OPP investigates crime and enforces the law.
The information provided by those surveyed is being collected by a research consultant, R.A. Malatest & Associates Ltd., which has been retained by the Ministry of the Solicitor General. The information is treated confidentially and the names, telephone numbers, and addresses of those surveyed will not be included in the survey results provided to the OPP.
Once the survey is complete, the results will be used in the OPP’s Business and Action plans, as well as the Annual Report. The information will also be useful in helping OPP’s West Region set out goals and objectives to improve on the services it delivers to communities across the Region.
More information can be found here.
